Welcome to our FAQs Page! You’ll find all the resources and assistance you need to navigate our online store and learning management system here. Whether you’re looking for help with purchasing products, accessing your courses, or troubleshooting technical issues, we’re here to guide you every step of the way. Explore our FAQs, or for further assistance, contact us at info@starr.org.
Account & Getting Started
How do I create an account?
You do not need to create an account before placing your first order. During checkout, an account will be created using the name and email address provided with your purchase.
After your order is complete, watch for an email containing information about your account and access.
How do I log in?
Visit https://store.starr.org/wp-login.php and enter the email address and password associated with your account.
Always use the email address entered when the order was placed. If your organization purchased access for you, use the email address to which your invitation was sent.
How do I reset or change my password?
Select “Lost your password?” on the login page and enter the email address associated with your account. You will receive an email containing a link to create a new password.
If the email does not arrive, check your spam or junk folder before requesting another link.
Courses, Certifications & Credentials
How do I access and share my digital badge?
After you earn an eligible credential, you will then gain access to the matching StarrPASS Membership page that matches your certification. On that right hand side of that page you will find an image of the badge along with a button that allows you to download the badge. You can download by the button or right clicking on the badge image and selecting “Save As…” to download to your device or computer. You can then use that badge in your email signatures and social media accounts.
How do I access my courses?
Sign in at https://store.starr.org/wp-login.php using the email address associated with your purchase or enrollment. After signing in, use the top menu bar to select the “My Account” drop down and choose “My Certifications & Courses.” You will then see a list of all the courses you are registered in.
How do I access or download my certificate?
After completing all course requirements, open the completed course and select the Download Certificate button at the top of the screen. You can then view, download, or print your certificate.
If the certificate is not available, confirm that every lesson, assessment, and evaluation is marked complete.
How do I track my course progress?
Your dashboard of registered courses will show which courses you are enrolled in and each course shows a summary of percentage complete and how many steps are completed.
Be sure to select the mark complete button after finishing each section. A course may not show as complete until all required lessons, evaluations, and assessments have been submitted.
How long do I have access to my course?
Course-access is for a full year (365 days) and your access begins at the time you were enrolled. If you purchased the course as an individual, that would be the date that you purchased. If you are part of a group, with a group leader, then your access begins when you were invited and accepted your invitation.