Welcome to our FAQs Page! You’ll find all the resources and assistance you need to navigate our online store and learning management system here. Whether you’re looking for help with purchasing products, accessing your courses, or troubleshooting technical issues, we’re here to guide you every step of the way. Explore our FAQs, or for further assistance, contact us at info@starr.org.

Account & Getting Started

Courses, Certifications & Credentials

How do I access and share my digital badge?

How do I access my courses?

How do I access or download my certificate?

How do I track my course progress?

How long do I have access to my course?

StarrPASS Memberships

How do I access my StarrPASS membership?

How do I purchase a StarrPASS membership?

How do I update or cancel my membership?

What happens if my membership expires?

What is StarrPASS?

When and how do I renew my StarrPASS membership?

Course Groups

Can I remove or replace a participant?

How do I enroll individuals in a course group?

How do I enroll multiple people using a CSV?

How do I purchase a course for a group?

How do I resend an invitation?

How do I view participant progress?

StarrPASS Teams

Can I remove or replace a team member?

How do I add members to my StarrPASS team?

How do I purchase StarrPASS for a team?

How do I resend a team invitation?

How does team renewal work?

What is the difference between a team owner, manager, and member?

Orders, Downloads & Store Help

Can I change or cancel an order?

Can I share or reproduce downloaded resources?

Do I need an account to make a purchase?

How do I access downloadable products?

How do I place an order?

How do I use a promo code?

What are the shipping, return, and refund policies?

What payment methods are accepted?

Where can I find my receipt or invoice?

Who should I contact about tax-exempt or purchase-order purchases?

Why isn’t my promo code working?