Welcome to our FAQs Page! You’ll find all the resources and assistance you need to navigate our online store and learning management system here. Whether you’re looking for help with purchasing products, accessing your courses, or troubleshooting technical issues, we’re here to guide you every step of the way. Explore our FAQs, or for further assistance, contact us at info@starr.org.
StarrPASS
How do I access the consultations that are part of the StarrPASS Membership?
One of the additions of our newly designed StarrPASS Membership is the ability to join an online consultation from your membership page. Underneath the banner and certificate section of the membership, you’ll find our consultation section. We will be starting these up in January of 2025. Stay tuned to your StarrPASS Membership page to see the links go live so that you can register!
I purchased StarrPASS Memberships for a team. How do I assign access?
Team managers can add members to their team by going to My Account > Teams > Add Member. From this page, the owner or manager can add users to the team in two ways:
Registration Link: Any user who clicks this link can register for the team. The owner or manager can regenerate the link to deactivate the previous link.
Add Member: The owner or manager can enter the user’s email and role to individually add members to the team.
What is StarrPASS?
StarrPASS Memberships are a comprehensive suite of benefits designed to support your trauma-informed, resilience-focused journey. Through StarrPASS, you’ll get access to exclusive video content for ongoing learning, downloadable resources for practical application, and personalized certificates and badges to showcase your expertise. Plus, participate in monthly live consultations on Zoom with Starr experts to deepen your skills and understanding. Every tool and resource is created to empower you and enhance your ability to make a lasting impact.
How do I access my StarrPASS Membership?
Once you complete a certification, you will be enrolled in the appropriate StarrPASS Membership. Go to My Account > My Memberships to access your StarrPASS content.
Store
How do I change my password?
Do I need to create an account to make a purchase?
During the checkout process for your first purchase, an account will be created for you.
How do I access my downloadable products?
If you purchased individual downloadable products (PDFs, books), they are available under your My Account > Downloads page.
If you have a StarrPASS Membership, your downloads will be available on your membership page under My Account > Memberships.
Can I share my resources with other people?
Unauthorized reproduction of Starr documents is strictly prohibited. Customers are permitted to download PDFs and other materials solely for personal or personal-professional use. These materials must not be distributed enterprise-wide or institution-wide without explicit written permission, or as indicated in a signed Proposal. Our policy allows for unlimited downloads of certain specified current editions, provided supplies are available and the offer is applicable. Starr reserves the right to limit downloads for any customer who downloads an inordinate amount of materials.
Certifications
How do I access my certification and digital badge?
When a new account is created in our store, an account on our learning platform (learn.starr.org) will automatically be created for you – using the same information you used to create your store account. Upon creation of this account, you will receive a series of automated emails to confirm this process has been completed. It is on our learning platform that all courses and the resources for virtual trainings will be accessed.
I purchased certifications for a group. How do I assign access to the course?
Go to My Account > My Groups.
As a Group Leader, you can view and manage the students in your group for a specific course by selecting the group name from the “Group” dropdown menu. Once a group is selected, the list of enrolled students will be displayed.
Enrolled Users Tab
In this tab, you’ll see all the users enrolled in your selected group. You can search for specific users, remove them from the group, or send them invites if needed.
Enroll New Users
This feature allows you to enroll new users into your group, either individually or through bulk upload using a CSV file. To enroll users manually, simply enter their first name, last name, and email address. For bulk enrollment, toggle to the “Upload Users” option and upload a CSV file with user details.
- If the user doesn’t already have an account, one will be created, and they’ll be automatically enrolled in the course.
- If they already have an account, they’ll be added to your group and enrolled in all of the group’s courses.
Report Tab
This tab allows you to view and monitor student progress. Use the dropdown menu to select a student and check their course completion status.