Terms of Use

  1. Payment in US Funds must accompany orders. (Contact our office at 1-800-837-5591 for information regarding the use of purchase orders.)
  2. Bookstore purchases are non-returnable. Refunds may be allowed if the request for cancellation is received prior to shipment.
  3. After items have been shipped, returns are not allowed except in the case of defective items. Defective items must be returned to Starr before replacement items will be shipped.
  4. Pre-registration and pre-payment are required for all events. Registrations that do not include payment will not be processed.
  5. Purchase orders are not considered payment. Invoices will be issued for purchase orders received; however, registrations submitted with a purchase order will not be confirmed until payment is received in our office.
  6. Registrations will only be accepted based on space availability for each event. Paid registrations will receive preference.
  7. Cancellations received in our office at least two (2) weeks prior to the event will be assessed a 20% cancellation fee (per person, per event).
  8. Cancellations received less than two (2) weeks prior to the event are non-refundable. No refunds will be given for no-shows.
  9. Substitutions are allowed within the same event without incurring a cancellation fee. Please notify our office of substitution notice prior to the event.
  10. Group discounts will be applied if the following guidelines are met: All of the group registrations must be submitted TOGETHER and payment in full is required at time of registration.

Shipping Policy

All in-stock items will be shipped to you within 5 business days of purchase. We will determine the most efficient shipping carrier for your order. The carriers that may be used include: U.S. Postal Services (USPS) and United Parcel Service (UPS). We cannot ship by UPS to P.O. boxes.  If you requested and paid for expedited shipping, your request will be honored. Please contact us for all other shipping requests or questions.