Refund Policy

Conferences and Trainings

  • Cancellations received in our office at least two (2) weeks prior to the event will be assessed a 20% cancellation fee (per person, per event).
  • Cancellations received less than two (2) weeks prior to the event are non-refundable. No refunds will be given for no-shows.
  • Substitutions are allowed within the same event without incurring a cancellation fee. However, there may be a fee to cover required materials for the training. Please notify our office of your request for substitution prior to the event at info@starr.org.

Books and Resources

  • We do not accept returns on our physical products.

Online Courses

  • We do not refund payment for online courses. However, if you purchased an online course and it is not what you expected, please contact us no later than a week after purchase. If you have not submitted an assignment or test, we can switch you to another course.